How are your products packaged for shipment?
Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 12x18x2 to 28x38x6. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.
Are the packaging materials recyclable?
The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.
Are your products eco-friendly?
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content. We also aim to develop our product catalog with sustainable clothing in mind. Check out our collection of Custom eco-friendly products.
How are the canvases made?
They are printed on a satin finish canvas and hand stretched.
How are mugs made?
Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.
Do you offer shipping with tracking?
Yes, all shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.
Where are returns sent?
If you leave our address as the return address, we'll notify you via email that the package has been returned once it reaches our facility, and based on the reason for the return, together we'll decide what the next steps should be. Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address: Lidostas parks, Marupes novads, Latvia LV-2167. Please check our returns policies. Note: It's not possible to use your own address for DHL shipments. All orders sent through DHL get returned to our facilities.